Call Log Export from the Console is empty
# support
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When I export a csv of the call logs, the file is empty apart from the headers. 2 weeks ago when I exported the call logs it still worked. Did you make any changes? If I don't filter for date and time, I can export the currently shown 100 calls and they are included in the csv. As soon as I set a date and time filter, the csv is empty. @Shubham Bajaj https://cdn.discordapp.com/attachments/1384855727767556176/1384855728212148224/Export.png?ex=6853f2e6&is=6852a166&hm=55f44fe8c43ea7b77611f5102645cbc305d48cfd44c4826379181cb22b4786b1& https://cdn.discordapp.com/attachments/1384855727767556176/1384855728589639690/Export-1.png?ex=6853f2e7&is=6852a167&hm=1ce09b7c3444c2b29fe10801f20baead8a2431e511e97ea3908ce2edab10dbee&
v
It appears there have been no documented changes to the call log export feature in the last few weeks. To troubleshoot: - Try retrieving your call logs using the [Vapi API](https://docs.vapi.ai/api-reference/calls/list?explorer=true) to confirm if the data is present. - If the API returns call data but the export is still empty, please contact Vapi support with your account details and a description of the issue. This will help determine if the problem is with the export tool or your account data. Sources: - [GET List Calls – Vapi API Reference](https://docs.vapi.ai/api-reference/calls/list?explorer=true) - [Vapi Changelog April 29, 2025](https://docs.vapi.ai/changelog/2025/4/29)
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Message marked as helpful by @Josh! 🎉
k
Thank you for flagging this! We will report it to our team and get this issue resolved soon.