@everyone @User For the last 2-3 days, none of my agents are responding, neither on web calls nor over the phone. Previously, all were working with the same settings. I don't have any pending bills either. Can someone help me with this issue? Although the issue is with all agents, for reference, here is a call ID: (f97cae01-db49-4641-a400-82993e9585d9). My production is being hampered significantly, so kindly help me resolve this ASAP.

Suggestion: Please check if your server URLs (webhook endpoints) are correctly configured and reachable for your account, phone numbers, and assistants. Misconfigured or unreachable server URLs can cause agents to stop responding and prevent call logs from being generated. You can review and update these settings in the Vapi dashboard under the "Advanced" tab for each assistant, phone number, or at the account level. If the issue persists after verifying your server URLs, contact Vapi support with your call ID for backend investigation. [Learn more about setting server URLs and their priority](https://docs.vapi.ai/server-url/setting-server-urls) Sources: - [Setting Server URLs](https://docs.vapi.ai/server-url/setting-server-urls) - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1341449578100031488)

Thats not helping @User - Call ID- f97cae01-db49-4641-a400-82993e9585d9

looking into it

Hey, can you share a few more call IDs with similar issues?

@User 14bd6b92-3c79-4275-8efb-e82d9bb37cbc , 28855817-c1a1-4a01-842d-101f02c3c30b, 7d5c85f3-a09c-48b2-9ac0-8ed35a3130e5

Action Step: Please double-check that your server URLs (webhook endpoints) are correctly set and reachable for your account, phone numbers, and each assistant. In the Vapi dashboard, go to the Advanced tab for each assistant and phone number to review or update the server URL. If everything is configured correctly and the issue persists, email your call IDs to [support@vapi.ai](support@vapi.ai) for backend investigation. [Learn more about setting server URLs and their priority](https://docs.vapi.ai/server-url/setting-server-urls) Sources: - [Setting Server URLs](https://docs.vapi.ai/server-url/setting-server-urls) - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1341449578100031488)

@crypticatul looking into it.

@Vapi Support Bot @Shubham Bajaj I am still experiencing the issue newest call ID https://dashboard.vapi.ai/calls/e666e8b6-5dde-4c1c-aaff-f201bd4dd108

hey @[crypticatul](https://app.plain.com/workspace/w_01HYEQ5FKPH8CPX2MS608B6S51/customers/c_01JY1FMZXTB2FK92WHSV34EF9M/)**, thanks again for sharing the call_id let me go through it.**