Outbound call issues
# support
m
when i make an outbound call to my number, it rings for a second then stops
v
Suggestion: Please verify that your SIP trunk and phone number are correctly configured and associated in Vapi. For example, ensure your phone number resource includes the correct
credentialId
for your SIP trunk:
Copy code
json
{
  "provider": "byo-phone-number",
  "name": "Your Number",
  "number": "15551234567",
  "credentialId": "YOUR_CREDENTIAL_ID"
}
If the issue persists, double-check that all required SIP signaling IPs are allowlisted with your provider. [See SIP trunk setup guide](https://docs.vapi.ai/advanced/sip/sip-trunk) Sources: - [SIP Trunking Vapi Docs](https://docs.vapi.ai/advanced/sip/sip-trunk) - [Discord: Vapi outbound call not triggering](https://discord.com/channels/1211482211119796234/1341449578100031488)
v
Message marked as helpful by @Mahmood! 🎉
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!