Hi team, I’m reaching out regarding a critical issue we experienced today around 12:00 PM (Brasília time). It appears our entire VAPI environment was reset — all assistants, logs, SIP trunks, phone numbers, and configurations are missing. The only reference we have from the previous setup is the API Key, which I partially masked here for security reasons: c945bc60-[...]8425-7cef9[...] (I can send the full key via DM if needed.) We’d really appreciate it if you could help us recover the full environment, including credentials, logs, and assistant configurations. If full recovery isn’t possible, we kindly request: That all integrations and SIP trunks associated with that key be fully disabled; And, if feasible, the recovery of all assistant prompts and settings. Please let me know if you need additional details. Thanks in advance for your support!

Please send a DM to @kylevapi on discord or email us at [support@vapi.ai](support@vapi.ai) for the whole API key and we will investigate for recovery options.