Hello i am getting this error during the call call.in-progress.error-vapifault-eleven-labs-blocked-content-against-their-policy id call: 3aa04b54-fe59-47a9-b3e8-08d04f8cd870 Any idea?

The error

call.in-progress.error-vapifault-eleven-labs-blocked-content-against-their-policy

means that ElevenLabs blocked the call content for violating their policy. This is a provider-enforced block, and such errors typically occur if the spoken or generated content does not comply with ElevenLabs' terms or moderation rules ([see documentation](https://docs.vapi.ai/calls/call-ended-reason)). To help you further, could you please share what type of content or message was being processed when the error occurred? This will help identify if specific words or topics might be triggering the block. Source: - [Call end reasons (Vapi documentation)](https://docs.vapi.ai/calls/call-ended-reason)

It was just the confirmation from an appointment with address, email and time. @User

To help track down this issue, could you share one or two: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

This is the call id from the call (ce8871e6-7bf6-4acf-b879-b589d0a4f22c) 19/06/2025 13:00:42:976 , i was trying to confirm the assistance to an interview and i was finishing the call asking the assistant the address to the appointment and suddenly it cut out the call. This has happen in some other cases. @User

Hey Nicolas! Thanks for sharing the call id. It's pretty strange that 11Labs found out something is wrong in the content. Do you have more call ids with similar issues so I can report to the 11Labs team?