Problem: Cannot log in to VAPI dashboard - page continuously redirects to login screen **Severity**: High - Blocking access to the production healthcare AI voice agent project **User Account**: kenton.rowland@fortyau.com *Date Started: * 6/19/25 What's Happening - Click the "Google" login button on VAPI dashboard - Complete Google authentication successfully - Get redirected back to VAPI login page (no error message) - Browser shows 401 unauthorized errors in network tab What I've Tried Cleared browser cache and cookies Tried different browsers (Chrome, Firefox) Tried incognito mode All same result - redirects back to login Error Codes Observed - 401 Unauthorized errors from https://api.vapi.ai/credential - 401 Unauthorized errors from Cloudflare challenge endpoints - Multiple failed authentication attempts in network logs Browser: Tried on Chrome and Firefox - cleared cache/cookies and browser history - no luck Operating System: Mac Device: Desktop https://cdn.discordapp.com/attachments/1385307613943697592/1385307616808534047/Screen_Recording_2025-06-19_at_12.01.38_PM.mov?ex=685597c1&is=68544641&hm=5d27d0047cf23767d26b9929c2b11fca4a4c9fb44361d78df2f8cc2f71e545ef&

We have whitelisted your account, removed any flags for KYC invalidation, and sent you a magic link to your email. Please use that link to login to your account and let us know if you encounter any issues

Unfortunately, that didn’t work for me either. My console logs still indicate a 401 unauthorized response when the page redirects from Google sign-on. Additionally, when I try to reset my password, the password page loads briefly before redirecting me back to the login page. I wonder if this is because I’ve been added to three different organizations. I’m curious if I should ask my client to remove me from their organization if that would resolve the issue. I’m running out of ideas and becoming a bit frustrated because this issue is hindering my ability to fully support my client.

Good find, it might be because of it.

Yep, I think that was it. The client added me back to their organization with full access, and I'm not experiencing any redirects. I also deleted an old test record without any issues. If you remove create/delete actions and components from the UI so users can't modify records, I bet that would prevent users from encountering this issue.

Thanks will let the team know about it

This is a great find. Thank you for sharing these details and our team will use this information to improve our platform! Let us know if you continue to have issues with your account

@Sahil @kyle - Okay guys, unfortunately, the problem has returned. I think it's specific to the client's account. When I try to navigate to my dev environment, it doesn't redirect to the login page, but when I'm on the client's page, it redirects. I've had the client remove me and add me back, but it's still redirecting me back to the login page. Any suggestions?

Can you send me client email address as well?

guardianhealthservicesllc@gmail.com's Org

We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.

Apologies it was guardianhealthservicesllc@gmail.com's Org

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue

Hello Kyle, I am encountering the same exact problem from my account and can't login through Google login. Can you help me somehow? gmail: aleksandarnikolic1909@gmail.com

I sincerely apologize for the delayed response to your support request. We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week. I'm closing this older ticket, but if your issue still needs attention, please: Reply with 'REOPEN' or Email support@vapi.ai with any updates I'll personally ensure your new request gets prompt attention. Thank you for your patience. Best regards, Vapi Support Team