[URGENT] Call logs are not being recorded! Please ...
# support
s
I have customers who might want to take the call and we need it to be recorded.
m
its not being recorded for me as well
im having the same issues
v
Please check your assistant configuration to ensure that
recordingEnabled
is set to
true
in the
assistant.artifactPlan
.
If you are using HIPAA mode, make sure a custom storage bucket is configured and credentials are set in your dashboard. If the issue persists, it may be related to a known intermittent problem with Vapi's outbound calls and logging—review any recent changes to SIP or webhook settings, and consider reaching out to Vapi support for further assistance. [More details on call recording configuration](https://docs.vapi.ai/call-recording) Sources: - [Vapi Call Recording Documentation](https://docs.vapi.ai/call-recording) - [Vapi Outbound Call Not Triggering (Discord)](https://discord.com/channels/1211482211119796234/1372358449761091584)
m
its not getting updated right? you dont see them on vapi correct? @Shraddha
s
yes, it stopped working an hour ago
m
yeah I noticed that as well same thing with me
I was literally gonna make a post but I saw you made it
s
recordingEnabled is set to true.
Can you please report outage? @Mahmood
m
how do I do that?
s
message has been deleted
m
done
i think its updated
s
Can you send me the call_id? @Shraddha @Mahmood
m
yeah, it's updated for me as well
m
the call logs were just updated right now
c
Is there anything else we can assist you with?
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