Vapi is the Voice AI platform for developers.

Vapi AI

I'd like to continue using my current account but I need to change the mail address. I have all my workflows in there and don't want to start all over on a new account.
Is there any way to change the email address for my account?

Btw: I also can't access my account at the moment since I need to do the veriff thing. But I see no reason for a verification if I can't change the accounts email address, as a support message from someone in my other post said.

How can we solve that?

**Thank you for your message.**  
While you can update the billing email via the billing page, it's unclear if this changes your primary login email, especially if you can't access your account due to verification requirements.

**To help further:**  
Are you trying to change the email used for logging in to your account, or just the billing contact email?  
If you need to regain access, have you already reached out to [support@vapi.ai](support@vapi.ai) for direct assistance?

Sources:
- [Changelog – December 11, 2024](https://docs.vapi.ai/changelog/2024/12/11)
- [Vapi Support](https://docs.vapi.ai/support)

Give instructions with your registered email address..

I have an account registered with "lawless.metal_0t@icloud.com" and need to change it to one that is not a "temporary" email address. How can I change it? Would I be able to do so if I could log in?

You can create a new account and then we will process your request, such as assistants tools etc..

I've used another existing account to login and successfully did the Veriff but that still doesn't work. What now?

where can I send that? I don't want to post it publicly on Discord

How can I be sure you are an official VAPI support?

Yeah but isn't there an official logo or sth.? I can't verify and see, you know?

I'm also not too familiar on how discord works as well

Dm me your email and your support URL link..

You can invite your new org as an admin to your existing org. Once you have invited and have successfully accepted the invite, then you can delete your previous old account, and all of the credentials, assets, assistants, tools, etc. will be transferred to the new account on which you have added as an admin..