Is there a way to make SMS conversations launched by your agent persistent. So I have asked my agent to confirm details via SMS but when I respond via sms whilst the call is ongoing the SMS agent launches a new convo. Is there a work around? Thanks

Hi Caleb, Vapi doesn't persist SMS replies in ongoing calls by default, but you can maintain continuity by using the Chat API with shared memory and session IDs, injecting background messages to preserve context, and managing sessions on your backend to link SMS responses to the active voice session..

Thanks for reaching out. I decided not to use Vapi inbuilt send sms tool. I decided to route messages via Twilio and then use the control api and have my agent say the correct address

Sounds good. Please reach out to us if you have any other questions regarding this issue