Vapi call logs not showing scheduled calls anymore. can't tell if the call was actually scheduled or not. Please help!!

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org id - 1e9c77f5-4ffe-4d12-bc74-7e5f6659a8ff

Hi Divya could you please share the date and time range so I can take a look?

i just tried to schedule call from the UI but it doesn't show up in the call logs of the assistant but the call will come at scheduled time. This is also happening for calls scheduled programmatically at 2AM UTC https://cdn.discordapp.com/attachments/1386538306086371419/1388999638840905758/Screen_Recording_2025-06-29_at_5.44.50_PM.mov?ex=68630638&is=6861b4b8&hm=377bb62434649c5ae1daf228412f7ab50d404643e43f22ec912174101a3fa125&

We will have the team look at this. In the meantime, could you please provide the call id from the video so we can search our database for the log? We want to confirm that it shows up in the database

thanks for looking into it. the call id for scheduled call for today - ee25c06b-84fd-4e2e-8ba3-a5319f3fe41d, the call was succesfully scheduled as per api logs but does not show up in call logs and did not receive a call either

There were some updates on the daily channel. Could you please check and confirm if the issue is still present?

i'm also facing the same issue

the issue is still there. I just scheduled another call. the vapi api suceeded but the vapi assistant call logs does not show the call as scheduled. Please take a look at this. request payload { insertId: "6871914b0004ff8c5b136a45" jsonPayload: { assistantId: "be6f23c3-6a99-46f1-8ae6-48b92bfbcb27" assistantOverrides: {2} cost: 0 createdAt: "2025-07-11T22:33:47.252Z" customer: {2} id: "6be83243-f4b2-4177-ba6e-98db47be7c7c" message: "Successfully scheduled evening call for user 4rgrxYhmwkdW1k40rfOgrNqZEn22" name: "Evening Call" orgId: "1e9c77f5-4ffe-4d12-bc74-7e5f6659a8ff" phoneNumberId: "719e299f-6cf9-40e7-9c94-efc005f32085" schedulePlan: {2} status: "scheduled" type: "outboundPhoneCall" updatedAt: "2025-07-11T22:33:47.252Z" } labels: {7} logName: "projects/adulting-7b64b/logs/run.googleapis.com%2Fstdout" payload: "jsonPayload" receiveLocation: "us-central1" receiveTimestamp: "2025-07-11T22:33:47.410372874Z" resource: {2} severity: "INFO" spanId: "35445219976532610" timestamp: "2025-07-11T22:33:47.327564Z" trace: "projects/adulting-7b64b/traces/a512fe986acf4963fa38708a61f2a021" traceSampled: false }

yeah.. same and really strange issue.

@Shubham Bajaj would really appreciate if you or someone in the team could take a look if you have bandwidth

Hey Divya, userName's actually out on an offsite right now, but he'll be able to dive into this for you on Monday, and help figure out the best approach for your setup. Regards, Shubham Bajaj Solutions Engineer

@Shubham Bajaj met with the issue again yesterday scheduled 25 calls and only 8 calls details in the agent call history.. rest of the calls details not available.

Hey Divya, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!

all calls.. unfortunately

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team