Samsung 24 Plus call disconnect Vapi AI #support

Samsung 24 Plus call disconnect

tnigam

06/23/2025, 8:27 AM

My web calls only on andriod phones are getting disconnected in 10 seconds. here are call ids 2d50a60f-934e-4fda-811c-796e35a581bd 016d53b9-b293-440d-9844-ec67e16423fc calls work fine on iphones or web browser on laptop with chrome works fine android phone with chrome disconnect in first 10 seconds after connection. I am using vapi sdk

Chiranjeet Mishra

06/23/2025, 8:51 AM

looking into it

Chiranjeet Mishra

06/23/2025, 1:12 PM

Hey can you increase customer join timeout seconds to 60 and then try again on andriod phones.

Kings_big💫

06/23/2025, 1:22 PM

@tnigam

tnigam

06/23/2025, 3:58 PM

this did not help

tnigam

06/23/2025, 10:40 PM

guys any other suggestion?

Chiranjeet Mishra

06/24/2025, 1:09 AM

Hey, Can you send me the latest call_id?

tnigam

06/24/2025, 7:05 AM

d4ac0300-a4ea-4b3d-a668-d672f7966e2e

tnigam

06/24/2025, 7:35 AM

let me know if you can help in anyway

Chiranjeet Mishra

06/25/2025, 7:39 PM

Hey @tnigam looking into it.

Chiranjeet Mishra

06/25/2025, 8:13 PM

Could you please share a few more Call IDs where the customer join timeout was adjusted? The previous ID didn’t reveal why the call ended prematurely. With additional examples, I can: - Dive into the detailed logs - Identify any timeout or configuration mismatches - Pinpoint the root cause and propose a solution I will also coordinate with the daily team if needed. Once I have those Call IDs, I’ll dig in and get back to you with my findings.

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