Samsung 24 Plus call disconnect
# supportt
tnigam
06/23/2025, 8:27 AMMy web calls only on andriod phones are getting disconnected in 10 seconds. here are call ids
2d50a60f-934e-4fda-811c-796e35a581bd
016d53b9-b293-440d-9844-ec67e16423fc
calls work fine on iphones or web browser
on laptop with chrome works fine
android phone with chrome disconnect in first 10 seconds after connection. I am using vapi sdk
v
Vapi
06/23/2025, 8:51 AMlooking into it
k
Kings_big💫
06/23/2025, 1:22 PM@tnigam
t
tnigam
06/23/2025, 3:58 PMthis did not help
tnigam
06/23/2025, 10:40 PMguys any other suggestion?
v
Vapi
06/24/2025, 1:09 AMHey, Can you send me the latest call_id?
t
tnigam
06/24/2025, 7:05 AMd4ac0300-a4ea-4b3d-a668-d672f7966e2e
tnigam
06/24/2025, 7:35 AMlet me know if you can help in anyway
v
Vapi
06/25/2025, 7:39 PMHey @tnigam looking into it.
Vapi
06/25/2025, 8:13 PMCould you please share a few more Call IDs where the customer join timeout was adjusted? The previous ID didn’t reveal why the call ended prematurely. With additional examples, I can:
- Dive into the detailed logs
- Identify any timeout or configuration mismatches
- Pinpoint the root cause and propose a solution
I will also coordinate with the daily team if needed. Once I have those Call IDs, I’ll dig in and get back to you with my findings.