Can't buy credits
# supportp
Pedro Afonso
06/24/2025, 9:01 AMEverytime I try to buy credits or configure auto recharge it returns an error stating I have invalid payment details even though I have already configured it with Link
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Kings_big💫
06/24/2025, 9:20 AMSend your org ID..
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Pedro Afonso
06/24/2025, 11:02 AM52255348-e5b9-44d5-88ad-5974f749933b
Pedro Afonso
06/24/2025, 11:02 AMSorry just saw this
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Kings Big
06/24/2025, 11:34 PMHey Pedro, could you please try again now and let me know how it goes for you. If it still fails, please share our Loom video as well displaying the error.
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Pedro Afonso
06/25/2025, 8:36 AMGood morning, here it is https://www.loom.com/share/9ab95c10e336413ca6a596dbb32067f0?sid=fe7d5fd0-15a8-4c5a-9b3e-5aaa7842a7d2
Pedro Afonso
06/25/2025, 3:11 PMAny update?
Pedro Afonso
06/25/2025, 3:11 PMI want to start developing on VAPI but can't continue my tests since I lack the credits...
Pedro Afonso
06/25/2025, 3:11 PM@Kings_big💫 @Shubham Bajaj
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Shubham Bajaj
06/25/2025, 3:17 PMHey @Pedro Afonso let me take a look.
Shubham Bajaj
06/25/2025, 3:30 PM@Pedro Afonso reported to the team, thanks for your patience.
Shubham Bajaj
06/25/2025, 3:42 PMCan you click the checkmark next to the credit card
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Pedro Afonso
06/26/2025, 8:53 AMHi, it's working now, thanks
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Kings_big💫
06/26/2025, 1:11 PMGlad it fixed
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Kings Big
06/26/2025, 2:34 PMMarking this ticket as Solved ✅
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AshAshAsh111
07/08/2025, 6:33 PMHave same issue. Someone please help?
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Kings Big
07/09/2025, 9:35 PMHey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.
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