I am prompted to scan my ID and then my face when I log in, and it says verification submitted and then says 'verifying your identity, this can take 1 to 3 minutes' This goes on forever and I am never logged in. I have clients who are looking to pay and I am embarassing myself telling them I need more time to set up because I can not log into the app. I can't even create a new account, it says a confirmation email was sent but I never receive it. How do I fix??

Working on it

Please let me know, thanks

I'll ping you when fixed..

Got it. Thanks.

We have sent a magic link to your email. Please use that link to access your account and let us know if it expires or if you encounter any issues.

I’ll try this thank you

Having the same issue. KYC. Stuck at "wait 1-3 min"

Yup.

We understand your frustration with the platform and apologize for the inconvenience of our verification system. We cleared some extra security flags from your account and you can try logging in again. Let us know if you continue to encounter this issue with veriff.

I’ll try today. What flags were on my account? I’m a very new user

We made some more changes on the verification side for your account and most recently used device. Please try logging in again and let us know if you encounter another error. If you see Veriff again, it may say it takes 1-3 minutes but could take a little longer. Hopefully you will just be able to bypass it with our new changes.

Got it. Will let you know. Thank you

Will wait for your reply.

I was able to login. I hope I am not logged out and stuck again, was there a flag on my account? If so, why?

We have automation in place for verifying if users are actual people to prevent bots and spam on our platform, but sometimes it makes mistakes and marks the wrong user. Im glad you were able to login though, and let us know if you require assistance again. We will be here.