The line is crippled the agent can barely hear what he is told and he ends up hanging the phone. Summary call doesn’t report the correct info since it didn’t listen well. We got 700 calls empty from information although when listening in the logs we could here people trying to speak with the crippled voice.

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!