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End call message is not spoken by the bot.
# support
a
I am gettting this issue Bot is ending the call but not saying my last message. I have updated my prompt. But when I am trying it using web I am not getting the last message. Call id: c0b9928d-8e34-4a64-9e9e-b8585b8617af
c
The endCall tool is called the assistant doesn't have instructions on how to execute the endCallMessage. Provide instructions in the prompt like the example below:
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CALL ENDING PROTOCOL:
  When user says goodbye, wants to end call, or indicates they're leaving:
  1. ALWAYS respond with: 'Thanks for calling Travel4Every1.World! Have a wonderful day and happy travels!'
  2. WAIT for the message to complete
  3. THEN call endCall function

  Do NOT call endCall without speaking a farewell message first.
a
I have set the end call message on the Dashboard, is there any need to mention the message in the prompt too?
Moreover, another issue is, my bot is connected with the customers using web call, so first two words and last two words has not been said to the customers, but when I heard the recording, I can hear those words. why is that happening? @User
c
You don't have to if it is already in the message section of the end call tool. Could you provide a call id for that web call?
a
yes
c
Thank you. We will be waiting for the call id to proceed
a
Ok
c0b9928d-8e34-4a64-9e9e-b8585b8617af
c
When you said "goodbye" in the call id you provided, it queued the assistant to use the endCall tool thinking it was the end of the call.
a
Why did it happen? It should end the call
c
In your assistant prompt you have this line of instructions:
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If at any point user wants to end call or doesn't have any question or query: YOU: [END CALL].\n
Is this the desired result?
a
Yes
c
Hey Ahmer! So from what I understand, you need to configure end call phrases to end the call with message. Kyle's actually out on an offsite right now, but he'll be able to dive into this with you on Monday and help figure out the best approach for your setup.
a
@Shubham Bajaj Please heard this call : a9ce52bb-6d19-4603-aa91-f552463c292f I have instructed the LLM to end the call if user doesn't have any question but bot is saying "ending call" to the customer, which is not instructed in the prompt. Can you please see why this is happeing?
This call also has issue while ending. 8b0bf6a8-40d2-4f33-b14d-6b17b1e69857
c
Hey Ahmer, Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it. We'll circle back with you soon to get this sorted out.
a
ok
c
Hey Ahmer, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!
Hey Ahmer, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!
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