End call message is not spoken by the bot.
# support
a
I am gettting this issue Bot is ending the call but not saying my last message. I have updated my prompt. But when I am trying it using web I am not getting the last message. Call id: c0b9928d-8e34-4a64-9e9e-b8585b8617af
s
The endCall tool is called the assistant doesn't have instructions on how to execute the endCallMessage. Provide instructions in the prompt like the example below:
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CALL ENDING PROTOCOL:
  When user says goodbye, wants to end call, or indicates they're leaving:
  1. ALWAYS respond with: 'Thanks for calling Travel4Every1.World! Have a wonderful day and happy travels!'
  2. WAIT for the message to complete
  3. THEN call endCall function

  Do NOT call endCall without speaking a farewell message first.
a
I have set the end call message on the Dashboard, is there any need to mention the message in the prompt too?
Moreover, another issue is, my bot is connected with the customers using web call, so first two words and last two words has not been said to the customers, but when I heard the recording, I can hear those words. why is that happening? @User