1st issue - after initiating call, "hangup" command is sent after 15 seconds when person does not pick up phone call. We have confirmed with our voip provider that this command is being issued on your end prematurely. It should ring until hitting voicemail OR for 45 seconds (the limit we put on our telephony company side telnyx) 2nd - We want to pass this from display name when issuing call so agents name would used as caller id but it's not working -> https://developers.telnyx.com/api/call-control/dial-call#:~:text=in%20%2BE164%20format.-,from_display_name,-string 3rd - There's latency difference between outbound and inbound calls. Outbound ones have lag, and we're not sure what's the problem as settings for both inbound and outbound calls and agents are the same