Hi folks, I'm getting some conflicting information from the VAPI support team, and I'm wondering if anyone here has had a similar experience/dealt with it.
The short version: Vapi told me to upgrade to a $500/month plan in order for them to answer a question about multi-tenancy, and then told me the answer to the question seems to be that they don't support the thing that they told me they support.
Here are some quotes from the conversation:
Kyle @Vapi - "We do support multi-tenancy for all of our plans as we have a standard procedure in place to enable multi-tenancy subscriptions in the backend"
Me: "Great news. Is there any documentation on how we can go about setting up multi tenancy? I may be missing it, but I don't see it in the docs or on the Discord server."
Kyle: "Once you purchase a plan through our dashboard, just send a request to this support email for multi-tenancy. If you decide to upgrade to a higher tier not listed on our site, contact us at this email."
I then purchased a plan in an effort to get an answer to my question. Here's the response from Sahil:
"Hey Buck, I understand how frustrating it can be to not find the information you need. Typically, other enterprise users set up a single organization and add all their assistants for their customers while whitelabeling us. You can either build this through your backend or use third-party applications like Chat Dash or Voicerr for whitelabeling. If you need more specific guidance, just let me know."
Has anyone else had this experience? Just trying to get a straight and clear answer here.