I have implemented a "transferCall" tool for my assistant. The phone call transfers reliably, which is great. However, when I turn on the "Warm Transfer with Summary" feature, no warm transfer takes place. In dozens of tests, it never does it, the connection is made immediately. Is there something more that I need to do besides the settings in the attached image? https://cdn.discordapp.com/attachments/1387819965469687949/1387819965662494831/Screenshot_2025-06-24_at_9.53.49_AM.png?ex=685ebb90&is=685d6a10&hm=e2ff7d92a08445d8bd35838a29214f6a21338f95c4f0b195d0798b24519120a7&

Try switching to Twilio or use an alternate warm transfer mode like "wait-for-operator-then-say-summary."

I'm using Twilio. Unfortunately, using "wait-for-operator-then-say-summary" does not work - it still connects the caller and recipient immediately. Any other suggestions?

Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!

Just recorded one: 9fbeea4b-c0b9-4b5e-ae8f-425444672def This is configured as "Warm Transfer - Wait for Operator to Speak First, Then SAy Summary"

Scroll down further to the messages section of the tool and make sure the request-start message is added with "None" as the selected option.

Thanks, I no longer get the "transferring call now" message. I still have the issue that no warm transfer takes place. Any other suggestions?

Same problem with the warm transfer here.

Could you please provide the most recent call id with the issue? We would like to check the logs

Example call ID, thank you for helping: b202af23-b87b-4b04-b8c5-9d2976fb597e

Hey Filip, Thank you for reaching out. Please note that our team does not operate over the weekend. We'll be back in the office on Monday and will dive straight into your issue then to determine the best way forward.