Model output not played?
# support
m
Please take a look at this call https://dashboard.vapi.ai/calls/493ecd41-4c05-4559-a383-9832ce83b369 In the logs it can be seen that the user prompt has generated the model output "Could you please let me know which state you're located in? This will help me direct your call to the right person for your maintenance issue." but the bot was able to play out only a few first words from it. Then user got frustrated, used an expletive and the call terminated. Why did the bot didn't play the output? It doesn't seem that the user has interrupted the bot during the playing. Thank you
p
Hi mrincognito, Based on your description, it seems like the issue you're experiencing is related to the audio output being cut off, which aligns with scenarios where responses from the model fail to play entirely or only play partially. There are a few potential reasons for this: 1. **Text-to-Speech (TTS) Processing Delay**: The TTS might not be processing fast enough, causing only part of the sentence to be delivered before the next action or timeout occurs. Try exploring faster options for TTS processing. 2. **Model Output Timeout or Length**: The system might be prematurely triggering the next segment due to model output or response length issues. You might need to adjust the length or increase the processing speed of the models. 3. **Connection or Integration Issue**: There may be a problem with the connection to the audio playback module. Check logs related to telephony and see if there are any errors reported in the Webhook or API Logs as described in the [debugging guide](https://docs.vapi.ai/debugging). 4. **Back-End Configuration**: Ensure that the streaming settings in your configuration are optimized for low latency environments as described in the [how Vapi works](https://docs.vapi.ai/how-vapi-works). Testing with different models or optimizing configurations can improve performance and audio delivery. Consider leveraging dashboard tools for testing individual components and verify provider status to rule out service latency or outages.
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