KYC stuck at "Verifying Your Identity"
# supportj
Josh
06/26/2025, 11:57 PMI'm still stuck on "We are processing your uploaded documents to verify your identity. This can take 1 to 3 minutes. If there is a problem processing your documents, you may be asked to try again. This screen will close automatically once your identity is verified." Tried on Chrome desktop and even Android Chrome browser.
Josh
06/27/2025, 12:07 AMI tried my drivers license and even passwport and even used my iOS device to scan things vs android phone.
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Vitali
06/27/2025, 12:08 AMSame, they’re balling with my documents and face scans 😂
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Josh
06/27/2025, 12:18 AMdid you get approved?
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Vitali
06/27/2025, 12:18 AMNope
Vitali
06/27/2025, 12:18 AMJust eating my license every time I try
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Kings Big
06/27/2025, 2:26 PMSend your vapi registered emal address..
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Josh
06/27/2025, 3:10 PM@Kings_big💫 josh@speechbolt.ai
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Kings_big💫
06/27/2025, 5:09 PMSeen working on it
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Josh
06/27/2025, 6:36 PM@Kings_big💫 is there an ETA on the fix? Do you work weekends as I would love if this is resolved if possible. Thanks 😊
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Kings Big
06/30/2025, 8:13 AMHey @Josh, can you try again now? The issue must have been fixed by now.
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Josh
06/30/2025, 2:47 PMAwesome. It worked. You can close the ticket! Thanks, Shubham.
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Kings Big
07/01/2025, 7:46 PMGlad the issue was resolved. Please reach out to us if you have any other questions regarding this issue