Issue again with Verfification
# supportz
Zimmy
06/30/2025, 1:02 AMGuys this is my 2nd time having issues with login and its really frustrating because it affects my job and my clients as well. Its just stuck on this verifying identity pop up. Had this issue last week and was given access from the team and yet again its asked me to verify. Surely you find a different 3rd party verification software or something this is just not on. Even my boss is on the edge and is saying maybe we switch to a different company and not use Vapi.
there has got be a way around this.
email: ahmedm@allinit.com.au
https://cdn.discordapp.com/attachments/1389048498527142030/1389048498845913208/image.png?ex=686333b9&is=6861e239&hm=35044d3896d03aaaf2218cb6218521fc275b97e13b4788f951f2cecbcc9351a2&
Zimmy
06/30/2025, 1:21 AM@User
Zimmy
06/30/2025, 1:21 AM@Vapi Support Bot
Zimmy
06/30/2025, 1:21 AM@Vapi
Zimmy
06/30/2025, 1:21 AM@VAPI Tech
Zimmy
06/30/2025, 2:08 AMive also tried going through different browser that didnt help was stuck at same pop up
Shubham Bajaj
06/30/2025, 4:09 AM@Zimmy Hey, we have a KYC process where you have to validate your identity to use WAPI services because of the regulations. Now you should pay any chance you failed any verifications during this process which leads to blocking your account. I have whitelisted your account, so now you won't be getting this issue again.
z
Zimmy
06/30/2025, 4:16 AMthx for that but we didnt get any verification errors in the process. On the phone it said everything went well
s
Shubham Bajaj
06/30/2025, 4:19 AMI will check with KYC team about this. Let me know if this happens again for you.
z
Zimmy
06/30/2025, 4:47 AMthx and if somehow u could put on record this is the 2nd time this issue has occured
Zimmy
06/30/2025, 4:47 AMwould be appreciated
p
Praveen Nair
06/30/2025, 4:54 AMI will ensure it.
z
Zimmy
06/30/2025, 5:50 AMpls
really dont want this issue to happen again next week