Hi everyone, I’m having an issue with my AI call assistant. The system is supposed to say this sentence to the caller before transferring the call: “Alright, I’ll now transfer you to the nearest available expert who can help.” But instead, the AI skips this message completely and forwards the call straight away — sometimes saying only “Transfer the call now,” which isn’t part of the real conversation with the caller. I’ve made it clear in the system prompt that the AI must say the transfer message out loud to the caller before triggering the transferCall function, but it keeps ignoring that instruction. Can you please help me fix this? I need the AI to always say the transfer message to the caller before the call is forwarded.

Ensure your Vapi AI assistant speaks the transfer message out loud by including it in the message field of the transferCall tool, updating your system prompt to require the assistant to say the message before calling the function, and making sure you're not using silent transfer mode..

Hi. Is there a way to transfer a call from Vapi to multiple phone numbers at once, so that the first person who answers takes the call and the others are dropped automatically? Would appreciate any guidance on how to set this up. Thanks!

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team