GHL Connection Error
# supportb
binaryruel
07/01/2025, 4:39 PMIt's been 2 weeks since I got this error. Can someone help please?
https://cdn.discordapp.com/attachments/1389646551332163584/1389646551521169548/Screenshot_06-25-2025_00.41.23.png?ex=686560b4&is=68640f34&hm=161f85dc933abd09e65a8d5948203dc0f55168b36572d1cddb8945d773a8217c&
binaryruel
07/01/2025, 4:40 PM@User are all accounts affected by this?
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Chiranjeet Mishra
07/02/2025, 7:38 PMHey, I’m really sorry you’re dealing with this. Could you send me a screen recording that shows the issue you’re facing? It would help me understand better and assist you more effectively.
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binaryruel
07/02/2025, 7:44 PMHey Sahil, what's your email address? I've sent it to Kyle already.
binaryruel
07/03/2025, 1:47 PMc
Chiranjeet Mishra
07/03/2025, 5:59 PMHey, could you also share your VAPI email address?
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binaryruel
07/03/2025, 7:48 PMrluna@binaryideas.com
binaryruel
07/04/2025, 6:01 PMHey Sahil, this problem is about 2 weeks already. Do we have a solution?
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Chiranjeet Mishra
07/06/2025, 8:30 PMHey , can you provide me your org_id?
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binaryruel
07/07/2025, 3:23 AMHere's the org id: 7434585a-2170-4347-8dbf-037438eaab85
binaryruel
07/08/2025, 2:16 PMHey Sahil, this issue has been more than 3 weeks already
binaryruel
07/08/2025, 2:16 PMDo we have an update on how to solve this?
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Chiranjeet Mishra
07/08/2025, 3:42 PMHey @binaryruel your account has been unblocked, could you please try again now?
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binaryruel
07/08/2025, 4:19 PMHey @Shubham Bajaj , why was locked in the first place?
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Chiranjeet Mishra
07/09/2025, 10:31 AMBecause you failed your account KYC which lead to blocking your account.
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binaryruel
07/10/2025, 2:13 PMoh, there was no KYC notifications that I need to comply, where is that?
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Chiranjeet Mishra
07/11/2025, 10:25 PMIf you sign up fresh on VAPI platform this time, you're required to verify your account, and we're using a third-party provider which pops up when you log in to the VAPI dashboard with a KYC verification. If it didn't appear for you, something else might be a mistake on our side. For now, I have your account set up as a verified, so you won't be getting this issue again.
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