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Voicemail Issue - The Assistant is not leaving a v...
# support
a
Azmat
07/01/2025, 6:34 PM
@Vapi
@everyone @here I have an issue, the Vapi Assistant detected the voicemail but it did not leave any voicemail. The Assistant started speaking the voicemail message but it hungup after even before finishing the first line. Please let us know what to do, it is important to leave a voicemail. this is the call ID: 640a4cef-0a21-4335-a420-624de69cc678 here is the recording url:
https://www.google.com/url?q=https://storage.vapi.ai/640a4cef-0a21-4335-a420-624de69cc678-1751384442141-f12a21f5-0ce5-43df-9a63-ff6adfbe1c67-mono.wav&sa=D&source=editors&ust=1751388675201784&usg=AOvVaw2qJD_N3PIkQig-7wASAfvu
Edit voicemail configuration is also attached
https://cdn.discordapp.com/attachments/1389675663945891943/1389675664348807168/image.png?ex=68657bd1&is=68642a51&hm=c532563916b17d3aa269a383a78e8b9946e8f797ad2331f0495a4978ce5e9fb1&
c
Chiranjeet Mishra
07/02/2025, 7:43 PM
Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.
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hina
08/19/2025, 5:16 PM
Experiencing the same issue, were you able to find a solution?
@Azmat
s
Simas
08/30/2025, 5:10 PM
@Azmat
@hina
Have you guys found a solution to this? I believe i'm experiencing the same issue
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