It says the customer didn't answer, but the call never reached client's (our testing) device Call id: d556ff18-3a04-485d-bb2d-fe26d7b2976c Need logs from your side to figure out whats happening, thanks

Looking into it

This might be the same issue I am having.. When an incoming call is sent to a SIP URI containing only numbers, or a combination of numbers and characters, the call fails. However, if the URI contains only alphabetic characters, the call succeeds.

@Kings_big💫 any updates?

Check with your telephony why calls aren't connecting..

Hey @Yuko, checking if you got chance to check with your telephony about this.

@Shubham Bajaj still waiting for support, their customer service is terrible

Hey Yuko, I'm really sorry it's taking longer than usual to find your error. I understand how frustrating this can be, and our team will let you know as soon as they have any updates.

No worries Praveen, as the sip trunk issue is on our side atm