Here there is an example. I want the assistant not to talk with the systemn unless it is a IVR and we need to press bottoms to communicate with someone. I want to know if i can solve this by the prompt. https://cdn.discordapp.com/attachments/1389974845168812124/1389974845684580522/image.png?ex=68669273&is=686540f3&hm=e41fc362913b9ce2b9637d54beef8d9ae6638beb879ed81d494d6e1ec9dddea8&

Instruct your assistant to stay silent unless interacting with an IVR, and to use the dtmf tool to press buttons when needed..

Hey Tomas, is your IVR based on pressing key 1 for X action and key 2 for Z action? Or is it a voice content? How can you determine if it's an IVR in general? Prompting can help identify if it's an IVR or not based on your instructions. So, let's understand in general, and then you can apply inside your prompt?