Hi team, I have a scheduling prompt, where I ask AI to collect customer phone number and customer name, and at the final step, I ask the AI to confirm the name and the phone again to the customer. Here is the details step in the prompt: 4. Confirmation Before Ending the Call Final Verification: Before confirming the appointment, repeat all collected details: “To confirm, I have your name as [Customer Name], phone number (read as xxx-xxx-xxxx) [Phone Number], text updates [Opt-In/Opt-Out]. Your appointment is on [Date] [Year] at [Time] for a [Service Type] service. You will be [Transportation Type]. Is that correct?” Offer an Opportunity for Corrections: Allow the caller to make any necessary corrections. I am using GPT model 4o Mini cluster, the voice configuration model is 11Labs with Eleven_multilingual_v2. example: the phone is: 8 0 1 6 1 8 9 2 6 7 but it speak as 8 Giorah Germ16Bunk189267, or 8 Dimshi Wopba, 1 6 1 8 9 2 6 7 I have real sample from my customer here: callIds: 67f3ca80-4841-4f72-bbaf-29a740f9cad0 , 4508af14-3d14-4424-8e14-da3bde30e42d Could you please help take a look? Thank you. Vinh.

Try convert it into a digit-by-digit spoken format like, “eight zero” before sending it to the voice engine..

hi @Kings_big💫 thank you for your feedback. but we are collecting the phone number live right on the prompt. Can we instruct AI convert it before speaking: - convert [phone number] to digit-by-digit and put it into [phoneNumberDigit] - speak [phoneNumberDigit] is it possible?

Yes it possible

thank you let me try and I will feedback if it work