Assistant STOPS hearing input but user is speaking
# supportk
kitten
07/02/2025, 11:50 PM4 calls over today and last week where the assistant just stops being able to hear callers that are actually speaking and plays the idle message then hangs up.
9c461626-253a-47f4-a8fb-cc28e2741e7b
43c14eb2-4cac-48b0-b205-9cba97736fa6
Couple call IDs
k
Kings_big💫
07/03/2025, 4:21 AMLooking into it
Kings_big💫
07/03/2025, 9:37 AMMake a few calls with the waitSeconds set to either 0.3 or 0.4 of your initial speaking plan and update me if still experiencing issue..
o
orthogenius
08/23/2025, 2:52 PM@kitten Did this work for you?
k
kitten
08/23/2025, 2:53 PMNope but that was with play.ht I’ve since moved to elevenlabs
o
orthogenius
08/23/2025, 2:59 PMDid you experience such an issue with ElevenLabs Voice?
Also, is yours a non-English speaking assistant case?
orthogenius
08/24/2025, 9:11 AM@kitten