Hello! I'm experiencing a recurring issue with the SIP trunk connections. Every time the platform updates, it disrupts the SIP trunk integration, and I have to reconnect everything manually. Sometimes it doesn’t reconnect properly, which causes my entire operation to stop for a long time. Additionally, I manage 3 SIP trunk connections (named SIP #1 to SIP #3). The interface seems to behave inconsistently — for example, when I try to delete SIP #1, the platform unexpectedly deletes SIP #3 instead. This is a critical issue that affects my entire operation. Could you please help me find a permanent solution or at least a way to prevent this from happening after each update? Thank you in advance!

Hey, sorry to hear about the issue with your account. Could you please record a loom video showing the error or behavior you're experiencing? It would really help us understand the problem better. Also, please share your account email address so we can assist you further.

Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it. What I can do: If you're able to share your orgid with me, I can delete all of your credentials and phone number. After that, you can add them back. This will resolve the issue for you by removing any redundant or problematic credentials and phone number from your organization account. If this solution works for you, please share your orgid, and I'll proceed with the process.

My Org ID is 9409258e-6c15-4a9e-ab00-46ae751f6478. Today, I’ve been unable to connect any BYO SIP Trunk to our telephony system. I had to engage a third-party provider (Twilio) to keep my company running, but it still isn’t working at 100%—the AI requires client data that I’m unable to transmit.

Hey TXGA, Just a heads-up I'm out for the weekend and will be back on Monday. Once he’s back, he’ll dive into this and help you figure out the best approach for your issue.