We currently use a phone number that receives calls handled by a human support team. We’d like to replace this with an AI agent using VAPI. The question is: can we use this same number on Twilio by porting or connecting it to VAPI? Or is it mandatory to purchase a new number directly from Twilio for this type of voice assistant integration?

You can use your existing phone number with Twilio by porting it over. This allows you to integrate it with VAPI for your AI agent. There's no need to purchase a new number unless you prefer to do so. If you have any more questions about the process, feel free to ask.

As ZORO stated, yes you can use your existing twilio number and import it into VAPI through the phone numbers page of the dashboard. If you need any additional support, please let us know