Outbound Calling Issue
# supportb
Bryan
07/03/2025, 9:35 PMIssue: Outbound calls getting stuck - not connecting/completing
Urgency: High (Production impacted)
Environment: Production
Description:
Our outbound calls are getting stuck and not completing. Calls initiate but hang in a pending/connecting state without ever establishing connection to the recipient.
https://cdn.discordapp.com/attachments/1390445744951136306/1390445745127035002/image.png?ex=68684902&is=6866f782&hm=ba2c968a5f762a84bdb591593507b1ade830e94338c1e5cf2f1f842ee12dfae7&
Bryan
07/04/2025, 12:09 AMI have problem on this @Kings_big💫 can you help the call stuck on 10 but this campaign was uploaded around 8 am this morning pst time can you fix this ?🥲
k
Kings_big💫
07/04/2025, 7:09 AMSend your call ID
b
Bryan
07/04/2025, 3:01 PMCALL ID : b0f6680f-7643-467b-9606-3eab0baf604c
Bryan
07/04/2025, 3:02 PMORG ID : f7d79452-02c1-4f6b-9530-0bd143f93565
p
Praveen
07/07/2025, 9:40 AMHey @Bryan , thank you for sharing the details. Our team will investigate and get back to you soon.
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