Early call disconnect Detection
# support
s
I am using workflow and doing batch calls from my backend, i added a api request tool just before the call end node so that my batch call knows that the call has been disconnected and call to next person, but what if a user disconnects the call early i am not able to handle that, can anyone please help with that ?
c
Use vapi
end_of_call_report
webhook to detect when a user hangs up early by checking the
endedReason
field like,
"customer-ended-call"
, and trigger your backend to proceed to the next batch call from there, ensuring it handles both normal and premature disconnections..
s
I don’t think it is available in workflow? If it is please tell me how to implement it
k
Set a serverUrl to receive end-of-call-report webhooks on your backend, then check the endedReason like "customer-ended-call" to handle early disconnects and trigger the next batch call..