I can not pass the ID Verification with Veriff
# support
d
Hello, I have been trying to add more credits to my account and I cannot login anymore. After successfully submitting all the ID Verification data, the pop up remains loading indefinitely. The email associated with my account is luis@dynamocollective.com. Can you please advise? Thank you
c
Try clear browser memory for vapi and then try in incognito mode..
a
hi, I have the same problem. I tried all these things and it still doesn't work
k
Send your vapi registered email address..
a
alvindb.ai@gmail.com
k
@alvincedric you can try login again
a
it worked, thanks
c
Both accounts are fixed. Let us know if you encounter any issues or have any questions
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