@Shubham Bajaj @Kings_big💫 - when
# general-englishz
Zera
07/05/2025, 10:51 PM@Shubham Bajaj @Kings_big💫 - when creating or attaching a twilio #, does it automatically attach messaging (sms) as webhook ? If so, how do we prevent this? I have a custom built sms platform through twilio where I also utilize vapi voice agents, it clashes hard , and overwrites my custom sms feature
k
Kings_big💫
07/06/2025, 11:41 PMClear the sms_url on the number and, if using a Messaging Service, set it to “Defer to sender’s webhook” and ensure the number’s webhook is blank..
z
Zera
07/06/2025, 11:44 PMyes but this isnt sustainable - i have many users using my platform, if each one creates a twilio #, and it is connected to a vapi voice agent , it needs to be manually disconnected after each one.
I think vapi can not have an automatic connection for sms.
Can a feature be added where this can be turned off? Or , can vapi add an 'enable sms' option to #'s for sms'ing.
Otherwise I'll have to migrate unfortunately , this isnt scalable with my current platform
Zera
07/06/2025, 11:45 PMmy goal is ultimately to scale, while utilizing vapi voice . but It's not possible since i don't want to utilize sms at the same time. I have my custom built platform with more advanced + specific sms feature
Zera
07/06/2025, 11:46 PMI have been seeing many others having a similar issue where they don't want their voice agents to respond automatically to sms as well, I think this should be an addition to either turn it off on the account as a global / organization setting, or remove the automatic connection
Zera
07/06/2025, 11:47 PMbe an addition to either turn it off on the account as a global / organization setting, - I mean for example, if it's turned off , then any numbers connected will not automatically connect to twilio sms feature
k
Kings_big💫
07/06/2025, 11:48 PMCc: @Shubham Bajaj
Kings_big💫
07/06/2025, 11:48 PMPlease kindly create #1211483291191083018 ticket
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