Verify stuck like everybody else it seems
# support
a
I’ve tried to complete the verification process multiple times over the past two days after signing up, but it keeps getting stuck in an infinite loading cycle and never finishes. It seems like a lot of other users are having this problem, but how am I supposed to fix this for myself? Please get back to be asap as I am trying to get started with Vapi https://cdn.discordapp.com/attachments/1391735928401297540/1391735928594366516/fgx.PNG?ex=686cfa96&is=686ba916&hm=511f09202432929370989902d25b8e9ce51b95e3815b310d3dafa6748a3d87fa&
k
Try clear browser memory for vapi and then try in incognito mode..
h
The same thing happens to me, I've tried incognito mode and several browsers and it keeps happening, it doesn't verify the identity and stays on that screen infinitely
c
Hey, Thanks for your patience. I wanted to let you know that I couldn’t get back to you sooner since it was the weekend here. I’ll make sure to check on your ticket and get back to you tomorrow with an update.
Hey @alvincedric and @HeavyDeveloper, could you please share your email address so I can unblock your account? It seems like your KYC verification failed.
t
@Shubham Bajaj
can u help me too
c
Hey , can you provide me your Vapi email address.
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