Hi @Vapi @Vapi Support Bot when user asked the question it answered but stopped in the middle, the user needed to say continue to start it again. This is a urgent issue to look into as we are in demo stage to client i am unable to understand why is this happening ? Refer this call id below which demonstrates the issue

31fe5cd3-b940-415e-ba61-ad6b1d6c7d83

at 0:54 the assistant suddenly stops speaking with incomplete sentence is it because of the "Spencer" voice i am using because I didn't find this issue with other voices . Please check this very urgently. thanks

Adjust the

stopSpeakingPlan

, enable transcription endpointing, and delay tool responses to prevent the assistant from cutting off mid-sentence..

Hi, the tool was not called when this it stopped, so I don’t think that’s the issue. My startSpeakingPlan is { waitSeconds: 2 }, not sure what to change there. Also, I’m not familiar with "transcription endpointing" ... could you explain? Noticed this issue happens mainly with Vapi voices, especially the Spencer voice.

Hey Sahil! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

already shared above. Could you please check ?

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team