Remove / disable automatic twilio SMS connection
# support
z
when creating or attaching a twilio #, it automatically attachs messaging (sms) as webhook. how do we prevent this? I have a custom built sms platform through twilio where I also utilize vapi voice agents, it clashes hard , and overwrites my custom sms feature. We need to either fully remove this and allow users to manually connect, or add a global / organization setting in the profile to deactivate future automatic connections. Please implement this. I have a startup launching soon and cannot launch this as I will be looking to scale, and manually doing this for each user isn't sustainable / scalable.
p
To prevent Vapi from automatically attaching a messaging (SMS) webhook when creating or attaching a Twilio number, you can use the smsEnabled property. Setting smsEnabled to false ensures that Vapi will not update the messaging webhook URL. This allows you to manage SMS settings independently and avoid conflicts with your custom SMS platform. For more details, you can refer to thehttps://docs.vapi.ai/changelog/2025/4/30
z
can you provide the location of this setting please
c
Hey Alexandre, Zoro was out of office for a couple of days, which is why he couldn't respond to you earlier. I'll review your ticket on Monday morning and get back to you. I apologize for not being able to reply earlier, as we don't work on weekends. However, I noticed your email and thought I'd inform you that you'll receive your response soon.
To disable the overwriting of SMS, you must disable or set the SMS enabled property to false when importing the number into the API. Below, I have pasted a URL of the API documentation that needs to be set to false when importing or creating a number using VAPI. 
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