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Issues with transcriber
# support
w
im having issues using diffrent transcribers i want to try out diffrent transcribers because accuracy is the key for my application altho most of the transcribers execpt azure is giving me a error { "action": "error", "errorMsg": "Meeting has ended", "error": { "type": "ejected", "msg": "Meeting has ended" }, "callClientId": "17519950863550.3102276312355272" }
c
Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.
w
c7c9fc9e-ea3d-420c-969f-44804a3e2ff5 this is my assistant ID if you are talking about this
thankyou
c
Hey Willy, Praveen's actually on an OOO right now, but he'll be able to dive into this for you on Monday, and help figure out the best approach for your setup.
w
thank you ill be looking forward
hello i havent got reply yet i think its monday or is the time in US time?
c
Hey Willy, Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it. We'll circle back with you soon to get this sorted out.
w
ff7d3cae-2d14-450b-af7a-c7a58cd5db2e ok so i just created this call and here
this is my call ID
the deadline is comming very near plz help me out 😦 if not might have to make a custom code for this project 😦
thank you 😄
c
Hey Willy, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!
w
so .. then can u tell me at least aprox date for when i can get my reply?.. im having tight deadlines for this project or i would rly like the money i spentt on vapi refunded
and is there a way to use a custom transcriber then?
c
We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team
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