Can't buy creditsEverytime I try to buy credits or...
# supporta
AshAshAsh111
07/08/2025, 6:34 PMCan't buy credits
Everytime I try to buy credits or configure auto recharge it returns an error stating I have invalid payment details even though I have already configured it with Link
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vT303x
07/08/2025, 6:38 PMI have this issue as well
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AshAshAsh111
07/08/2025, 6:51 PMThis is flow. nothing working. even logged out
https://cdn.discordapp.com/attachments/1392212234079568096/1392216448981794949/image.png?ex=686eba1b&is=686d689b&hm=4f70a6e9290b66de6fabf43cb41bfb630a057e93739796fad5fe88f420cc2677&
https://cdn.discordapp.com/attachments/1392212234079568096/1392216449262682162/image.png?ex=686eba1b&is=686d689b&hm=59c33c74ed6f31d2e1590809f2ae93e33107e484670629c4f37d2c0fec19c9d3&
https://cdn.discordapp.com/attachments/1392212234079568096/1392216449606488144/image.png?ex=686eba1b&is=686d689b&hm=ac6e29f2ea187cbe56a73f44a1f9d14a00875466bd855482dcbcb91fb3ca303a&
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vT303x
07/08/2025, 6:54 PMya, my recharge is not working in very similar circumstances.
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Kings_big💫
07/08/2025, 8:13 PMSend your org ID
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AshAshAsh111
07/08/2025, 8:17 PM@vT303x i just fixed. there is a little check to the right of billing email box and right of payment button. Check mark is faint. If you click both, you'll be able to pay. potential UI improvement @supportr @Support.Voice-Agent
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vT303x
07/08/2025, 11:21 PMThank you!
Are these the ones you are talking about?
https://cdn.discordapp.com/attachments/1392212234079568096/1392284459281416284/image.png?ex=686ef972&is=686da7f2&hm=59893cdaa7a36fbc4b7500d51e3602b4a36098a8f10249c3272ef1de95e1f019&
vT303x
07/08/2025, 11:21 PMbecause checking the box and submitting get's me this:
https://cdn.discordapp.com/attachments/1392212234079568096/1392284581746442341/image.png?ex=686ef98f&is=686da80f&hm=e1f4f52646da83eaa201a8cb0317d3b91f5165932421b798c65cd14a1c5d5d9d&
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Olivia R
07/08/2025, 11:37 PMI'm having the same issues for two weeks now
Olivia R
07/08/2025, 11:38 PMOlivia R
07/08/2025, 11:39 PM@Kings_big💫 how do I put a support ticket through ?
Olivia R
07/09/2025, 12:06 AMI just tried twice with the 5th credit card - it popped up with this and yet I don't see the credits and it didn't keep the card on file
https://cdn.discordapp.com/attachments/1392212234079568096/1392295802793361460/Image_7-8-25_at_5.01_PM.jpeg?ex=686f0402&is=686db282&hm=afa7ee17eac6ea0ae142c38c29613fc2956000de4d0e13dfea2f19a55991e481&
Olivia R
07/09/2025, 12:34 AMk
Kings_big💫
07/09/2025, 7:06 AMPlease send your org ID
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Olivia R
07/09/2025, 4:24 PM3cc0edbe-d03d-44c7-beca-888e1c5c1431
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Olivia R
07/09/2025, 6:24 PMso it first says insufficient funds (not true) then it says blocked because of suspected card testing
Olivia R
07/09/2025, 6:25 PMso then used other credit cards and yesterday it said payment method updated successfully but still didn't charge the card and it didn't keep it on file
https://cdn.discordapp.com/attachments/1392212234079568096/1392572338897289339/Image_7-8-25_at_5.31_PM.jpeg?ex=6870058e&is=686eb40e&hm=0bc2b9e2fdae2ff9097a39f54714a3f0b7b989549e1b4fa8ed08c50c5389830b&
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Sahil
07/09/2025, 8:30 PMcan you tell me last 4 digit of the card which you want to use for payment purpose?
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Olivia R
07/09/2025, 9:54 PMI just tried just now with - 2425 Citi Visa card zip code 94601 and it said payment method updated successfully but it do NOT charge the card and it didn't keep the card on file
Olivia R
07/09/2025, 9:58 PMok just tried it again and Link popped up and it said credits purchased successfully!!! OMG wow. It's fixed.
Olivia R
07/09/2025, 9:58 PMTHANK YOU
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Kings_big💫
07/10/2025, 10:48 AMGlad it fixed
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