First Message Mode
# support
h
every time i try to switch between asistant speak first or user speaks first it doesnt update it, when i refresh it goes back to the original? https://cdn.discordapp.com/attachments/1392268021661303027/1392268021791195296/image.png?ex=686eea23&is=686d98a3&hm=448cfa7285aa4a248778a8a3fe96a4f45595975618c0e928defb89c2ce92ea8a&
4c1e377b-b494-4ae1-9142-2ece68f600f6
happens with my other asistants too?
c
Hey, thanks for the details our team will look into it and get back to you soon. Lopping in @Shubham Bajaj
h
ty
c
Hey @hozyx, apologies for the delay I have reset your assistant's first message mode. Could you please try again now, and let me know how it goes for you? If by any chance this appears for you, I will request you to please share a Loom video along with your assistant ID so I can forward this to your team and get it fixed for you.
h
Ok perfect i will try and do this
c
Hey @hobzyz checking If this is resolved for you?
h
Hey no not yet
Its happening on another org now
7142c125-dfe5-48f0-874c-909af6519ac7
i cant switch it it goes back to the old one
c
Hey hobzyx, Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it. We'll circle back with you soon to get this sorted out.
h
thanksss
c
Hey hobzyx, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!