Workflow JSON Error
# support
j
Hi team My issue is with trying to upload a JSON for a workflow. I am trying to generate a JSON a for a workflow and try to upload it straight away to create a worfklow. I have attached the error I am receiving for the workflow. I have attached the JSON workflow I am trying to upload on to VAPI. I would love to know if there is a certain format or prerequisites that are needed to successfully upload the JSON for a workflow. Thanks & Regards https://cdn.discordapp.com/attachments/1392315499333029918/1392315499781554327/image.png?ex=686f165b&is=686dc4db&hm=824f23dcd194e5738fae7f811a76b9ee855e951758d1d50a0da135a9694e4c4a& https://cdn.discordapp.com/attachments/1392315499333029918/1392315500125618186/image.png?ex=686f165b&is=686dc4db&hm=e15685dee8f0afa4d67660408924cefb8b1ffb3aa7701179e7ad930d8dda3f39& https://cdn.discordapp.com/attachments/1392315499333029918/1392315500591317062/message.txt?ex=686f165b&is=686dc4db&hm=a9f1a6b6f99b242cd436c16b53eb90808988abc879df329549b7ef11120be8e5&
c
Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.
j
Hi Praveeen here is the ORG ID: 737c4ec2-3cfb-48df-bf6b-25a0edc4d53d
c
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team
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