I need assistance with configuring my Asterisk based PBX to work with VAPI AI. A SIP trunk connection is already set up and functioning on the PBX. Here's the desired call flow: Incoming Call to PBX: An incoming call arrives at my PBX, destined for extension 1301. VAPI AI Engagement: When the call hits extension 1301, I want the VAPI AI assistant to answer and interact with the caller. Customer Request for Transfer: During the conversation, if the customer requests to "transfer the call," the VAPI AI should initiate a transfer. Transfer to Internal Extension: Extension 1301 (which initially handled the call and sent it to VAPI ) should then transfer the call to a pre-configured internal PBX extension, 1302

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.

hi , please find the call" id - e10d28ba-a109-4a14-b775-5f2b8ce4be0f"

"type": "transferCall", "destinations": [ { "type": "number", "number": "1301", "extension": "1301", "numberE164CheckEnabled": false, "callerId": "1301", "transferPlan": { "mode": "blind-transfer", "sipVerb": "refer" } } "function": { "name": "number_tool", "description": "Use this function to transfer the call. Only use it when instructions explicitly ask you to use the number_tool function. DO NOT call this function unless you are instructed to do so.\n\nHere are the destinations you can transfer the call to:\n 1. 1301,1301.", It looks like you only configured 1301 as a destination instead of the desired 1302..

@Kings_big💫 1302 was just an example, actual extension is configured 1301 on tool , for incoming 1304 extension is configure as credential ID. When user asked for transfer call, AI will transfer call to 1301 using transfer tool "number_tool" , please forget 1302

Hey Harry, Thank you for reaching out. Please note that our team does not operate over the weekend. We'll be back in the office on Monday and will dive straight into your issue then to determine the best way forward. Regards, Shubham Bajaj Solutions Engineer

Thanks

Hey Harry, Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it. We'll circle back with you soon to get this sorted out.

All good Shubham, please let me know when you will be available

Hey Harry, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!

hi Praveen , could you please have a look on this "cbdad99e-0202-4c41-9f7b-c3b81b01236e" this number was registered but now it is unregister , please not I didn't made any changes

If that is the phone number id, we are unable to see it on our end. If that is a callId, could you please provide a more recent one?