Hi all! I'm looking for a way to verify inbound phone calls, by calling an API with the callers phone number & the AI Assistant phone number as details. This has to happen before the AI Assistant is allowed to pick up the phone. Is there a specific 'tool' I should use? Or a workflow that I need to create? Cheers

Use a custom tool like,

verify_caller

to call your API with the caller and assistant numbers, or use the assistant-selector webhook to block or route calls before they're answered..

I've been able to setup the webhooks and I receive them,. But, how can I now ensure that the assistant won't answer the phone until we've ensured the verification? Currently the assistant picks up immediately and starts speaking.

Use the assistant-request webhook and respond with "should_answer": false" until your verification logic approves the call..

This is configured using the API? And not via the UI?

checking if this is resolved/solved for you?

I think you can mark it as solved for now, thanks guys!

Glad it fixed