Hi there how to fix this
'An error occurred in this call: call.in-progress.error-providerfault-outbound-sip-403-forbidden'
i already connected the netherland number we buy from twillio and setup trunk number following this guide
https://docs.vapi.ai/advanced/sip/twilio
k
Kings_big💫
07/09/2025, 2:38 PM
Add your server’s IP to Twilio’s ACL, ensure SIP credentials are correct, use E.164 format in the SIP URI, and verify DNS resolves Twilio’s trunk domain..
Hi, I am also running into this issue. I've made sure to:
- Add the server IPs to Twilio ACL
- Ensure SIP credentials are correct
- Verified DNS resolves the trunk domain
What does it mean to use E.164 format in the SIP URI ?
@Ron what ended up fixing this for you ?
s
swiftnets
08/04/2025, 11:59 PM
E.164 format means to use + (country code) (phone number)
so for Australian numbers, e.164 is +61 4 1234 5678
for American number it would be +1 (American number format)
Basically, what you would dial to make an international call.
c
crumpler
08/05/2025, 9:46 AM
Thanks @swiftnets . What does it mean to use it in the SIP URI though?