transfer call
# support
a
User call is getting transfered to a phone number and when the trasnferred number agent attends the call then the call drops. "Call disconnects or canceled". I am using Dashbaord to confifure transfer call.
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
a
1c3f7d8b-0cc9-4653-8e71-2b02e419c8b4
This is callid 1c3f7d8b-0cc9-4653-8e71-2b02e419c8b4
@Kings_big💫
c
Hey , thanks for sharing your details. Our team will look into it and get back to you soon with an update.
a
ok
c
Hey Ahmer, Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it. We'll circle back with you soon to get this sorted out.
k
The destination phone number may not accept twiML for conference transfers. to troubleshoot, try transferring to a different phone number, disable conference transfer and switch to blind transfer, and if all else fails have them send us the twilio logs for that callSID
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