@Kings_big💫 @Shubham Bajaj can you bring some light here, org id ce1fe934-12b0-4f97-b77f-f780e9511df0 for current call volume idea.

@Kings_big💫 @Shubham Bajaj

The voice pipeline (STT → LLM → TTS) can process PHI when properly configured, but Vapi does not store this data. This is also very vague

Pay 1000 a month, is fine for us, thats what we are opting in, but the difficult part is that we need to turn it on, and then figure it out what will come back at the end of call report time, what providers can / can not use, etc.

Do i need to plug into the live call and record it ourselves, or i will have a url to download and then is removed, the recording, will we get a transcript, is the server messages the same, etc.

thats what we are looking information for before turning it on.

@Shubham Bajaj @Kings_big💫

??

@gzqq When you activate the HIPAA add-on, Vapi stops storing your call data on its servers. Instead, all data is sent directly to you via a webhook message once each call ends. Think of it as Vapi processing the call but immediately transferring all the files to you without keeping any backups. What’s Included in the End-of-Call Report At the end of each call, you’ll receive a comprehensive package containing: - Full conversation transcript – A complete record of everything that was said during the call - Audio recording files – Available in both standard and stereo formats - Complete message history – All interactions between your assistant and the caller - Call analysis – Summaries, structured data, and a success evaluation - Cost breakdown – Detailed pricing for every component of the call - Video recordings – If video calling was enabled You’ll get download URLs for these files, similar to receiving file links from platforms like Google Drive. Storage Setup Requirement Before enabling HIPAA, you must connect your own storage solution (such as Amazon S3, Google Cloud, etc.). This is where your call recordings and related files will be stored. Without this setup, you won’t receive any download URLs because Vapi won’t have a destination to upload your files. This step is mandatory. Vapi uploads your data directly to your storage and then provides the corresponding download links through the webhook message. No Changes to Server Messages The behavior of your server messages during tool calls remains unchanged. The HIPAA add-on only affects the data handling process after a call ends, leaving your assistant’s behavior during conversations or tool calls intact. Quick Answers to Common Questions - Can you download audio recordings? Yes, you’ll receive direct download links for the files. - Do you get transcripts? Yes, complete transcripts are included. - Do server messages change? No, they work exactly as before. - What’s the catch? You must configure your own storage account beforehand. For $1,000 per month, this add-on ensures a full handoff of your call data while keeping Vapi from storing any copies of your sensitive information.