Agent goes silent during call
# supportj
Jayme
07/10/2025, 7:12 PMI had two phone calls today where the agent stopped talking twice. We are paying money for Google leads so the agent can handle those calls, so it's imperative that this is solved. Here are the call IDs:
9169e942-882e-4279-8208-656a0f26530e
bfc262f8-5594-4ee0-81fa-4fa894e5667e
Jayme
07/10/2025, 8:57 PMHello?
Jayme
07/11/2025, 2:41 PMOk i guess this method of support is worthless.
c
Chiranjeet Mishra
07/12/2025, 8:28 AMHey Jayme,
Thank you for reaching out. Please note that our team does not operate over the weekend. We’ll be back in the office on Monday and will dive straight into your issue then to determine the best way forward.
Regards,
Shubham Bajaj
Solutions Engineer
Chiranjeet Mishra
07/23/2025, 9:12 AMHey! To help track down this issue, could you share:
\- When exactly this happened (the timestamp)
\- What response you expected to get
\- What response you actually got instead
This would really help us figure out what went wrong!
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