Caller ID (Customer Number) in Vapi
# support
b
Can anyone reveal the secret to accessing the caller ID (Customer Number) in Vapi to capture field value and use for appointment booking? Tried everything and all I can get is the field to show the name either Customer_Number or {{Customer_Number}} to appear as the value. See the number in the log coming from Twillio but just can't get the actual value.
c
Extract the phone number from Twilio or headers and pass it into assistantOverrides.variableValues and customer.number when initializing the call, then reference it using {{callerId}} or {{customer.number}} in your prompt to use it for appointment booking..
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