Control URL keeps timing out
# supportc
Caleb
07/11/2025, 3:51 PMI’m am using the control url, but it keeps timing out. I have been trying to use update session but I think that is for SMS conversation as checking the response to a call there is not “session_id”. There is “id” but I have tried that whilst on a live call and it says the session does not exist.
Is there a workaround? I am trying to have my agent read the address received via SMS because sometimes to prevent confusion.
Thanks
d
diana
07/11/2025, 4:46 PMHi Vapi team,
I’m currently unable to access the dashboard because the identity verification process via Veriff gets stuck at the “Verifying your identity” screen.
I’ve waited several minutes, refreshed the page, and even tried from a different device, but the issue persists.
Could you please assist me in verifying my account manually or check if there was an error with the uploaded documents?
Thank you in advance,
diana
07/11/2025, 4:46 PMHi Vapi support,
I'm encountering the following error during the identity verification process with Veriff when trying to log in to my account:
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unexpected_failure
Unable to exchange external code: aGXfXBEA1NaClaEEwk5Q39sm1r5PQg
The verification screen gets stuck, and when it finally closes, this red error appears. I have already tried refreshing, scanning the QR code again, and switching browsers, but the issue persists.
Could you please help me reset or complete the verification manually?
My account email is: soporte1@avancescr.com
Thank you for your assistance,
c
Chiranjeet Mishra
07/13/2025, 12:09 AMHey Caleb,
Thank you for reaching out. Please note that our team does not operate over the weekend. We'll be back in the office on Monday and will dive straight into your issue then to determine the best way forward.
c
Caleb
07/15/2025, 6:48 AMHi Shubham, thanks for your response.
I’m not sure why it was timing out as I didn’t see anything reported from VAPI & it may have been an error in my automation, but everything seems to working well.
c
Chiranjeet Mishra
07/15/2025, 5:20 PMVapi doesn’t support updating sessionId or variables mid-call using update session; instead, store the SMS address externally and inject it into the live call using the Call Features API or a custom tool to let your agent read it aloud during the call..
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