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Discrepancy between the number of minutes shown in...
# support
j
Joaquín
07/14/2025, 2:18 PM
Good afternoon, I have the following case. In the VAPI platform, under the Billing section, there is a chart showing the number of minutes per day. However, this information does not match the number of minutes I extracted using the VAPI API. I’m attaching the file and a chart with the extracted call data. For each call, if there was no cost, I set the minutes to zero. If there was a charge, I included the number of minutes corresponding to the cost. As a validation step, I calculated the cost-per-minute ratio and got exactly $0.18 USD/min, which matches VAPI's pricing—so the data seems consistent on my end. I would appreciate your help in understanding and clarifying this discrepancy between the dashboard and the API data. Thank you in advance.
https://cdn.discordapp.com/attachments/1394322207177703514/1394322207336960051/VAPI_platform_chart.webp?ex=6876633f&is=687511bf&hm=f7058afa05b530e45f67d9330e98b964a518cd99ae7d8d01fbdc64592c019128&
https://cdn.discordapp.com/attachments/1394322207177703514/1394322207735283785/VAPI_cost_and_minutes_chart.webp?ex=6876633f&is=687511bf&hm=59013ada1ec5be60443ac454d8d0e438633a192abac5e7beb80299c6adb4cbf7&
https://cdn.discordapp.com/attachments/1394322207177703514/1394322208096256153/vapi_api_calls_out.csv?ex=6876633f&is=687511bf&hm=72d445882537c7bdaf08858c8bc1a8db7ef1add23c49a04f7621ffac2a896ecb&
Joaquín
07/14/2025, 2:19 PM
vapi org ID 559f1a79-b92e-41d8-b289-1447050ccfd0
c
Chiranjeet Mishra
07/15/2025, 5:26 PM
Hey Joaquín, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
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